Frequently Asked Questions

What is the Banked App for?

Banked is a simple way to get paid with direct bank transfer. It is a live example of how our payments platform works.

Businesses can use Banked to request payment from their customers and clients, whether in person, via email, or through the messaging app of their choice. Everyone can use Banked to ask their friends to pay them back for anything, from a group trip to splitting the bill for last night’s takeaway.

Who can use the Banked App?

Currently the Banked app is available to anybody living in the UK. We support payments for all major UK banks and will be increasing our coverage over the coming months.

How much does it cost?

The Banked app is completely free to use.

Is it secure?

Yes. When paying through the Banked app you do not need to provide any card numbers or other sensitive payment information. You authorise the payment directly with your bank.

Furthermore, Banked does not touch your money when making a payment, we simply tell your bank where to send it.

Does Banked keep your bank details?

We only store the account number and sort-code of the account to which you tell us to send incoming payments. If you only use Banked to make a payment, we will not keep any of your bank details.

What is a BankedID?

Your BankedID is unique to you. Eventually you will be able to request payments from other users just by sharing this ID, eliminating the need to send around any account details.

How do I send an invoice to a client?

We're working to add this to the app soon.

Are there any limits on how much I can request?

You can request up to £500 in a single payment. You can make as many requests as you like.

Why wasn't my payment received in real-time?

Some banks are slower than others at telling us when the payment is complete; the bank may not have confirmed to us yet.

How long does it take for me to receive money in my bank account after someone pays?

The majority of payments made via Banked will arrive in your account instantly. In some cases payments may take a bit longer, but in all cases should not arrive later than the end of the following business day.

What is that weird number I get / what is the reference number for?

That is the transaction ID for a payment that has been made using Banked. This number is what we will ask you for if you have any queries relating to a payment via Banked.

What do I do if I can’t see my bank listed when trying to pay?

We currently support all of the UK's major banks, but will continue adding to our network over the coming months.

How do I refund a client?

Ask your client to send a simple payment request to you via the app.

How can I change or delete my account?

Drop us an email at hello@​banked.​com