By signing up for and using Banked, you agree to these terms.
We are a third party provider which enables you to make payments from your accounts. Our trading name is Banked and our company name is Banked Ltd.
By signing up to Banked and adding your accounts, you’ll be providing us with your online log-in details for each account you add. We’ll store your log-in details securely.
1. ABOUT OUR SERVICE
1.1 We provide one core service:
You can use Banked to instruct payments to be made directly from one of your payment accounts.
Once you’ve consented to the payment being initiated, you can’t change your mind.
You’ll provide your consent to the payment being initiated when you log into your bank account and approve the payment.
We’ll initiate the payment by securely communicating with the relevant payment service provider and instructing it to make a payment from your selected account. The payment service provider will make the payment in line with any timeframes you’ve agreed with them.
Once we’ve initiated the payment, we’ll:
a. Confirm that the payment has been successfully initiated, unless for any reason we can’t initiate the payment (see “When could we refuse to initiate a payment”); and
b. Return you to the Banked checkout confirmation page.
1.2 In providing this service, we’ll access your online payment accounts with other payment service providers by either:
a. using a dedicated interface (such as an application programme interface or “API”) set up by the payment service provider, or, where this is not available,
b. accessing the payment service provider’s online account portal directly using your own log-in details.
1.3 You agree that we may store and use your online banking log-in details to connect, on your behalf, to the online banking services through which you access accounts in order to provide you with Banked.
2. WHEN COULD WE REFUSE TO INITIATE A PAYMENT?
We’ll initiate a payment where you’ve given us your consent to do so, unless:
a. You’ve given us incomplete or incorrect information;
b. We’re required to refuse to initiate the payment to comply with applicable law and regulation;
c. We think the payment may be fraudulent or otherwise unlawful; or
d. We’ve got reason to believe you aren’t the named account holder of the account.
3. WHAT ARE WE ALLOWED TO DO WITH YOUR DATA?
3.2 Don’t worry – you can withdraw your consent at any time. If you do, we’ll stop using your data for this purpose, but we may need to continue to process your data for other purposes where we have other lawful grounds to do so – for example, where we are legally required to keep records of transactions.
3.3 We can view, monitor, and analyse any of your Banked-related activity.
3.4 If any of the accounts you’ve added to Banked are joint accounts, you confirm you’ve informed the other account holder(s) how this information will be used, and that they’ve authorised you to consent to this on their behalf.
3.5 The data you provide for the purposes of using Banked will only be stored for the duration of this agreement.
4. WHAT WILL YOU NEED TO DO TO USE BANKED?
4.1 Your right to access and use Banked is personal to you and isn’t transferable.
4.2 The information you provide us must be accurate, complete and up to date, and mustn’t give a false impression of your identity.
4.3 You shouldn’t use Banked or any software we provide for any unlawful purpose or in a manner that is inconsistent with this agreement, and should only use Banked in connection with personal and non-business activity. You shouldn’t copy, adapt, alter, modify, or reverse-engineer any part of Banked or allow someone else to do the same.
4.4 You must always keep your security details (such as online login details) and any device used to access Banked secure and not share them with anyone, including with anyone you have a joint account with. You must also make sure that only biometric information (such as your fingerprint when using Touch ID) relating to you is registered on any devices you use to access Banked. We’ll never phone, text or email you asking for your Banked login details.
4.5 The terms and conditions you have with payment service providers for your accounts should allow you to share your online login details with us. If not, you should check that they are happy for you to share this information with us before you use Banked.
5. WHEN CAN YOU USE BANKED?
While we want you to be able to use Banked whenever you want, occasionally repairs, updates and maintenance on our systems may mean some or all of Banked won’t be available for a while, or may mean Banked is slow for a short time. If you suffer a loss because of this, we won’t be responsible for that loss.
6. DOES BANKED COST YOU ANYTHING?
We don’t charge for using Banked. Your payment service provider may charge you fees in line with any terms you have agreed with them. We have no control over these fees.
7. WHAT HAPPENS IF SOMETHING GOES WRONG?
7.1 Although we’ll always try and give you the best service possible, we aren’t responsible for any loss or damage you suffer if we can’t perform our obligations under this agreement because of any:
a. Legal or regulatory requirements; or
b. Unforeseeable or unusual circumstances which are outside our (or our agents’ and/or subcontractors’) control and which we couldn’t have avoided despite all efforts to prevent it – for example, industrial action or mechanical failure.
7.2 We’ll be responsible for any loss or damage you suffer if it’s a predictable outcome of us breaching this agreement, or if we fail to protect your information and keep it secure as required by relevant law(s). We’ll also be responsible for any obligation we’ve breached if we can’t limit or exclude that obligation as a matter of law.
7.3 If you think that a payment initiated through Banked was unauthorised or incorrectly executed, you must, as soon as possible, contact the relevant payment service provider for the account from which the payment was made.
7.4 We don’t have any liability for any loss or damage arising from your use of Banked to the extent that another of your payment service providers is responsible for that loss or damage.
7.5 If we have been at fault in any way for the unauthorised or incorrectly executed transaction, we’ll deal with this directly with the relevant payment service provider without having to involve you.
8. HOW CAN WE MAKE CHANGES TO THIS AGREEMENT?
8.1 We’ll usually let you know about changes we’re making to this agreement by email, but we might also let you know by using SMS, online notifications or any other appropriate messaging service.
8.2 As long as we give you at least 30 days’ notice in advance, we can:
a. change any of these terms, including introducing or changing a charge, or withdrawing Banked; or
b. end your use of Banked.
8.3 If we make a change to this agreement that benefits you, we can just tell you about this change at the time we make it.
8.4 Your notice period will start from the date we let you know about the change.
8.5 We can change this agreement for a reason set out below. If we do change this agreement, the change we make will be a reasonable and proportionate response to a change that is affecting us or that we reasonably think will affect us:
a. to respond to a change, or a reasonably anticipated change, in regulatory requirements – for example, if the law changes, or our regulator changes its rules or provides updated guidance;
b. to reflect a change in the cost of providing Banked;
c. to reflect changes we have made to Banked; or
d. to do something that is to your advantage.
8.6 As this agreement has no fixed end date, we may also need to make changes to this agreement for other reasons that we can’t predict right now, but we’ll always explain the impact that change will have on you.
8.7 You don’t have to accept any changes – you can always end this agreement without explanation or charge by telling us before the change comes into effect. You can also end this agreement at any time after we make the change, but the change will apply to you until you do.
8.8 If you keep using Banked after the change is made, we’ll assume you’ve accepted the change.
9. HOW CAN THIS AGREEMENT END?
9.1 This agreement will continue until you or we end it in the ways set out below.
How can you end your use of Banked?
9.2 You can end this agreement and your use of Banked at any time without explanation or charge by contacting us using the contact details set out in “How can you contact us?”.
How can we end your use of Banked?
9.3 We may suspend, restrict or stop your use of Banked where:
a. You’ve seriously or repeatedly broken the terms of this agreement;
b. We’ve reason to believe that you are engaging in, or facilitating, illegal activity;
c. You’ve provided us with false or materially incomplete information;
d. You’ve allowed someone else to use Banked to access your data or make payments;
e. You’ve behaved improperly towards us (for example, you’ve been threatening, abusing or harassing a member of staff);
f. You’ve caused us to, or may cause us to, break a law, regulation, code, or other requirement, obligation or duty that applies to us; or
g. There’s been, or we suspect there’s been, a breach of security or misuse of Banked.
9.4 We can also end this agreement and your use of Banked at any time without giving you a reason by giving you at least 30 days’ notice.
10. HOW CAN WE GET IN TOUCH WITH EACH OTHER?
How can you contact us?
10.1 You can get in touch with us by emailing us at firstname.lastname@example.org
How do we contact you?
10.2 If we need to contact you about Banked, we’ll normally do this via email.
10.3 We’ll also get in touch with you in any other way that is personal to you. This may include SMS, online notifications or any other appropriate messaging service.
10.4 Please tell us if your name or contact details change, including any email addresses, mobile phone numbers or other contact details, so we can keep in touch. If you don’t, we won’t be responsible if you don’t get any information or notices from us.
11. WHAT IF YOU WANT TO COMPLAIN?
11.1 We want to provide you with the best service we possibly can, so if you have a suggestion for how we can improve, or you’re disappointed with our service, we want to hear from you. Get in touch using the contact details set out in “How can you contact us?”.
11.2 We’ll acknowledge your complaint within three business days and we’ll keep you informed of our progress until your complaint is resolved. If you’d like a copy of our complaints procedure, just contact email@example.com at any time.
11.3 We’ll try to resolve any issues to the best of our ability, but if you’re not happy with our response, you might be able to refer your complaint to the Financial Ombudsman using the contact details below
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
11.4 You may also be able to refer your claim to the Financial Ombudsman Service through the European Online Dispute Resolution Platform (available at ec.europa.eu/consumers/odr/). This platform was established by the European Commission to provide an online tool for consumers to resolve disputes about goods and services purchased online.
12. WHAT ELSE DO YOU NEED TO KNOW?
12.1 All the information we give you, and every communication we have with you, will be in English.
12.2 If we choose not to enforce or rely on any of these terms at any time, we can still apply the terms again at any time.
12.3 If a court of competent jurisdiction says any part of this agreement is invalid, unlawful or unenforceable, that part of the agreement will be severed from the rest of the agreement (which means we won’t be able to enforce that part of the agreement). However, the rest of the agreement will continue to be valid and enforceable to the fullest extent permitted by law.
12.4 We recommend that you print or download this agreement and keep a copy of it so you can look at it in the future. The most up to date version of this agreement is available at https://banked.com/payments-te…
12.5 Banked Ltd (company number 11047186) is a company registered with the Registrar of Companies for England and Wales. Registered office: 1st Floor 58 – 60 Berners Street, London, United Kingdom, W1T 3NQ.
13. WHAT LAW APPLIES TO THIS AGREEMENT?
This agreement (and all our dealings with you before the agreement) is governed by the laws of England and Wales. Any dispute that arises regarding this agreement will be dealt with by any court in the United Kingdom that is able to hear the case.
We’re authorised by the Financial Conduct Authority under registration number 816944.
To check these details, you can visit the Financial Conduct Authority website www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768. The FCA’s address is 12 Endeavour Square, London, E20 1JN.