Frequently Asked Questions

Getting Started

How do I get started?

  1. Create a Banked account on our console
  2. Read our API documentation
  3. View our checkout options, SDK's and example projects
  4. Invite your team mates
  5. Get your API  Keys
  6. Go Live & Start Taking Payments!

Where can I find your API documentation?

Over on our Developer Documentation section on our website.

How do I get a developer account?

Simply click here and follow the steps!

How long does it take to integrate?

You could be up and running within a few hours.

What is the maximum payment amount per transaction?

An initial limit will be set on your account of £10,000. You can request this to be increased up to £250,00 by contacting our support team, however please note, most banks impose their own limit, we suggest checking with your bank to confirm their specified amount.

How do I connect my bank account to receive live payments?

Login to the Banked console, head to "Bank Accounts" → Live → New.

How do I contact Support?

Email support@banked.com or send a message to us in the Intercom chat window in the bottom right.

How do I add my team mates to our developer account?

Login to the Banked console, head to "Settings" → Team → Add Member

How can I check the status of Banked?

You can monitor our platform status and also sign up to monitor alerts on our status page

What do the different payment statuses mean?

Sent: The payment has been sent, the money has left the users account, cannot be recalled and is within the Faster Payments network

Failed: The payment has failed, there are several reasons for this.

Pending: The users bank has accepted the payment and is processing it

Awaiting provider: A Banked payment link has been generated, but the user has not selected a provider

Awaiting payment consent: The user is in the authorisation process with their bank