We are delighted to be partnering with Blue to develop even more ways to help their customers make payments securely and simply and improve customer service.
Banked provides a new payment method offering customers a fast and secure way to pay directly using their online banking app.
It can be simply and seamlessly integrated with existing payment capabilities for companies to improve customer payment experience and cost effectiveness of payments.
This is the most recent innovative partnership that Blue has established and uses the latest technology to simplify how customers make direct payments.
By connecting customers directly to their online banking app via a Request to Pay link sent to their email or phone, not only are transactions secure, payments can be made at the touch of a button.
There is no form for customers to complete which removes input mistakes and increases the speed of the transaction; customers simply select their bank to access their online banking portal and authorise the payment. Funds are transferred instantly from the customer’s bank account to Blue.
Initially piloted to improve the speed and efficiency of collecting missed payments and payment arrears, Blue is looking to introduce the technology to other areas of the business with settlement payments as a next step.
Since its introduction, Blue has seen more than double the number of customers making payments using a payment link in comparison to traditional methods such as calling customer services, improving the overall customer experience and making it easier and more convenient for customers to settle their account.
Tiku Patel, CEO of Blue commented:
Brad Goodall, CEO of Banked added:
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